{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard tracked delivery Australia wide on every order, arriving 3 to 7 business days after dispatch. Express delivery (1 to 3 business days after dispatch) available at checkout for a flat $44.95.",
    "content": "Shipping Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. Quick summary: We dispatch orders in 1–2 business days. Standard delivery is free Australia wide and takes 3–7 business days after dispatch. Express delivery (1–3 business days after dispatch) is available at checkout for a flat $44.95. We accept returns on unused ovens in sealed packaging within 14 days of delivery, see our Refunds & Returns policy. 1. Shipping coverage We deliver to every Australian state and territory We ship to residential and commercial addresses. We do not currently ship to US territories (Puerto Rico, Guam, etc.) or internationally outside the Australia. We regularly fulfill orders to customers in Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, Geelong, Hobart, Townsville, Cairns, Darwin, Toowoomba and thousands of other towns and postcodes across the country. 2. Shipping costs Standard shipping is free on every order , wherever we deliver in Australia. There are no hidden fees. If you need your order faster, express delivery is available at checkout for a flat $44.95 . Express is a paid upgrade for the fastest delivery option and the fee applies to any order size. 3. Order processing time Orders placed on business days (Monday to Friday, excluding Australian public holidays) are processed within 1–2 business days . Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after payment, and a dispatch confirmation with tracking information once your order has shipped. 4. Delivery times Standard shipping (free) Standard delivery takes 3–7 business days after dispatch, depending on your location. Remote or rural addresses may take up to 10 business days. Express shipping ($44.95 flat) Express delivery takes 1–3 business days after dispatch and is available for most US addresses. Choose the express option in the cart at checkout. Express is recommended if you want the oven for a specific weekend. Planning ahead If you are buying for a specific occasion, we recommend ordering at least 10 days ahead on standard shipping, or at least 5 days ahead on express. This accounts for processing time, transit time, and a buffer for any unexpected carrier delays. 5. Order tracking Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package with the carrier. If you have not received tracking information within 3 business days of ordering, please contact us at theteam@mypizzaoven.net.au . See Track Your Parcel for help. 6. Delivery issues Lost or stolen packages If your tracking shows \"delivered\" but you have not received your package, please first check with neighbors and any safe locations at your address. If the package cannot be located, contact us within 7 days of the stated delivery date and we will investigate with the carrier and work to resolve the issue. Damaged on arrival If your order arrives damaged, take photographs of the packaging and product and email them to theteam@mypizzaoven.net.au within 14 days of delivery . We will arrange a replacement or refund promptly. Incorrect items If you receive the wrong item, contact us with your order number and a photo of what you received. We will ship the correct item at no additional cost. Please keep the packaging until you have checked all the contents. 7. Contact us For any shipping enquiries: email theteam@mypizzaoven.net.au or call +66 098 391 3877 . We respond within 1 business day. My Pizza Oven Australia, a trading name of BuyFactory Direct Pty Ltd, Suite 72, 47 Moo 1, T. Nawoong, Meaung, Norwest NSW 2153, Australia. Questions about delivery?",
    "url": "https://mypizzaoven.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Returns accepted on unopened, unused packs within 14 days of delivery. Refunds to the original payment method within 5 to 10 business days.",
    "content": "Refunds & Returns Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. Quick summary: We accept returns on unused ovens in sealed packaging within 14 days of delivery. Approved refunds go back to your original payment method within 5–10 business days. Return eligibility We accept returns under the following conditions: The return is initiated within 14 days of the delivery date The pack is unopened and unused , with the original packaging intact The product has not been damaged by the customer We are unable to accept returns on opened packs, as the individual items will have been accessible and potentially used. If you have received a defective or damaged product, different conditions apply, see \"Faulty, damaged or incorrect items\" below. How to return Contact us. Email theteam@mypizzaoven.net.au with your order number, the reason for your return, and whether you'd prefer a refund or exchange. Receive return instructions. We will reply within one business day with a return shipping address and any relevant instructions. Ship the item back. Pack the item securely and send it back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the return is due to our error. Receive your refund or exchange. Once we receive and inspect the returned item, we will process your refund or ship your exchange within 2 business days. Faulty, damaged or incorrect items If your order arrives damaged, take photographs of the packaging and product and email them to theteam@mypizzaoven.net.au within 14 days of delivery, and we will arrange a replacement or refund promptly. If you receive the wrong item, contact us with your order number and a photo of what you received, and we will ship the correct item at no additional cost. Return costs for faulty, damaged or incorrect items are covered by us. Refunds Approved refunds are processed to the original payment method (credit/debit card, Apple Pay, Google Pay, or PayPal) within 5–10 business days of us receiving the returned item. The exact timing depends on your card issuer or payment provider; our payment processor issues the refund on our end within 1–2 business days. If you have not received your refund within 10 business days of it being confirmed, please contact your bank or card issuer before reaching out to us, as processing times vary. We do not refund express delivery fees unless the return is due to our error (wrong item, damaged goods). Standard delivery is free, so there is no shipping cost to refund on standard orders. Exchanges If you'd like to exchange your order, contact us within 14 days of delivery. Subject to availability, we will arrange an exchange on your behalf. If there is a price difference, we will charge or refund the difference accordingly. Order cancellations Orders may be cancelled at no charge if requested before the order is dispatched . To cancel, email theteam@mypizzaoven.net.au immediately with your order number in the subject line. If the order has already been dispatched, our standard return policy applies. Contact us For any returns enquiries: email theteam@mypizzaoven.net.au or call +66 098 391 3877 . We respond within 1 business day. My Pizza Oven Australia, a trading name of BuyFactory Direct Pty Ltd, Suite 72, 47 Moo 1, T. Nawoong, Meaung, Norwest NSW 2153, Australia. Start a return",
    "url": "https://mypizzaoven.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How My Pizza Oven Australia collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. 1. Who We Are My Pizza Oven (operating at mypizzaoven.net.au ) is a trading division of BuyFactory Direct Pty Ltd , ACN 656 628 938, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. This Privacy Policy explains how we handle personal information collected through our website and in the course of our business, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 2. Information We Collect We may collect the following categories of personal information: Full name Email address Phone number Billing and shipping address Order details and purchase history Payment method (we do not store full card numbers - payment is processed securely by Stripe) Delivery tracking information IP address and approximate location Browser type, device, and operating system Pages visited, time on site, and click behaviour Referring URL and search terms used to find us Cookie identifiers (see Section 6) Emails, enquiries, and support messages you send us Product reviews you submit 3. How We Collect Information We collect personal information: Directly from you - when you place an order, contact us, or subscribe to marketing communications Automatically - through cookies, pixel tags, and analytics tools when you visit our website From third parties - including our payment processor (Stripe), delivery partners, and advertising platforms (Google, Meta) 4. Why We Collect Your Information We collect and use personal information to: Process and fulfil your orders, including dispatch, tracking, and delivery Communicate with you about your order or enquiry Process refunds and handle returns under our 30-day policy Send marketing communications where you have consented or where permitted by law Improve our website, products, and customer experience Display relevant advertising on Google, Meta (Facebook/Instagram), and other platforms Meet our legal obligations, including tax, accounting, and consumer law requirements Detect and prevent fraud and unauthorised access We will not use your personal information for purposes incompatible with the above without your consent. 5. Disclosure of Personal Information We may share your personal information with the following categories of third parties: Stripe - for secure payment processing Shipping carriers (e.g. Australia Post, Couriers Please, StarTrack, Aramex) - for order delivery and tracking Google LLC - for Google Analytics, Google Ads, and Google Shopping Meta Platforms Inc. - for Facebook and Instagram advertising and conversion tracking Email service providers - for transactional and marketing emails Legal and regulatory authorities - where required by law or court order We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. 6. Cookies and Tracking Technologies Our website uses cookies and similar technologies to operate, improve the site, and serve relevant advertising. Types of cookies we use include: Essential cookies - required for the website to function (e.g. session management) Analytics cookies - Google Analytics, to understand how visitors use our site Advertising cookies - Google Ads conversion tracking and Meta Pixel, to measure ad performance and show relevant ads Personalisation cookies - to remember your preferences between visits You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. You may also opt out of Google Analytics via tools.google.com/dlpage/gaoptout and of Meta ad personalisation via your Facebook Ad Preferences. 7. Google and Meta Advertising We use Google Ads (including Google Shopping) and Meta Ads (Facebook and Instagram) to advertise our products. These platforms may: Use cookies and pixel tags placed on our website to track conversions and optimise ad delivery Create custom audiences from hashed customer data (e.g. encrypted email addresses) that we share in line with their data processing agreements Show you relevant ads on their platforms and partner networks based on your browsing behaviour Google's data practices are governed by the Google Privacy Policy . Meta's practices are governed by the Meta Privacy Policy . You can manage your ad preferences at adssettings.google.com and in your Meta account settings. 8. International Data Transfers Some of the third parties we share data with (including Google and Meta) operate internationally, including in the United States. Where personal information is transferred outside Australia, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles and equivalent overseas standards, including through contractual data protection obligations. 9. Data Security We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include: SSL/TLS encryption across all pages of the website Secure payment processing via Stripe (PCI DSS Level 1 compliant) Access controls limiting who within our organisation can access customer data Regular review of our data security practices No data transmission over the internet is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security. 10. Your Rights and Access Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to: Access the personal information we hold about you Correct inaccurate or out-of-date information Request deletion of your personal information (subject to our legal obligations to retain certain records) Opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) To exercise any of these rights, contact us at theteam@mypizzaoven.net.au . We will respond within 15 days. 11. Retention of Data We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for 7 years for tax and accounting purposes under Australian law. Marketing-related data may be deleted upon request. Anonymised analytics data may be retained indefinitely. 12. Children's Privacy Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will delete it promptly. 13. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the \"Last updated\" date at the top of this page. For significant changes, we may also notify registered customers by email. We encourage you to review this policy periodically. Continued use of our website after changes have been posted constitutes your acceptance of the updated policy. 14. Contact Us For any privacy-related questions, access requests, correction requests, or complaints: Email: theteam@mypizzaoven.net.au Phone: International +66 098 391 3877 (Mon-Fri, 9 am-5 pm AEST) Post: Privacy Officer, BuyFactory Direct Pty Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992. © 2025 BuyFactory Direct Pty Ltd (ACN 656 628 938) · My Pizza Oven is a division of BuyFactory Direct Pty Ltd Home · Privacy Policy · Shipping & Returns · Terms & Conditions",
    "url": "https://mypizzaoven.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from My Pizza Oven Australia.",
    "content": "Terms & Conditions Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. 1. About Us Pizza Oven Company New Zealand is a trading name of Caruso Consulting Co Ltd, a company registered in Thailand. Our registered address is New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland, 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Tax ID: 0765554000332. Contact: theteam@mypizzaoven.net.au | +66 098 391 3877 . 2. Use of This Website You may use this website for lawful purposes only and in a manner consistent with these Terms. You agree not to: Use the site in any way that violates applicable local, national, or international laws Transmit any unsolicited or unauthorised advertising or promotional material Attempt to gain unauthorised access to any part of the website or its related systems Reproduce, copy, or resell any part of the website without our express written consent All content on this website, including text, graphics, logos, and images, is the property of Pizza Oven Company New Zealand or its content suppliers and is protected by copyright. You may not reproduce, distribute, or create derivative works without our prior written consent. We aim to keep this website available at all times, but we do not guarantee uninterrupted access. We reserve the right to suspend, withdraw, or modify the website without notice. 3. Product Information We make every effort to display our products accurately, including descriptions, specifications, and pricing. However, we cannot guarantee that all information is completely accurate, complete, or current at all times. Product images are for illustrative purposes. We reserve the right to correct errors or update information at any time without prior notice. 4. Ordering & Purchase Terms By clicking the \"Order Now\" or \"Buy Now\" button and completing your purchase through our Stripe checkout, you are making an offer to purchase the product at the stated price. Your order constitutes an offer to us to buy the product. No contract is formed until we confirm your order via email. All prices are displayed in Euros (NZD) and are inclusive of VAT where applicable. The price payable is the price displayed at the time you place your order. We reserve the right to change prices without notice, but any change will not affect orders already confirmed. Payment is processed securely through Stripe. We accept major credit and debit cards. By providing your payment details, you confirm that you are authorised to use the payment method provided. We do not store your card details. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailability of the product. If we cancel your order, we will provide a full refund using the original payment method. 5. Delivery We deliver across New Zealand. Delivery is free on all orders. Estimated delivery times are 3-5 business days for major metropolitan areas. We are not responsible for delays caused by courier partners, weather, or circumstances outside our control. Risk of loss and title for products pass to you upon delivery. Please refer to our Shipping & Returns Policy for full details. 6. Returns & Refunds If your product arrives damaged or with a manufacturing defect, contact us within 7 days of delivery. We will arrange a replacement or full refund at our discretion. The 12-month manufacturer's warranty covers defects in materials and workmanship under normal domestic use. Please refer to our Shipping & Returns Policy for full terms. 7. Warranty The gas pizza oven comes with a 12-month manufacturer's warranty. This warranty covers manufacturing defects under normal use conditions. It does not cover: Damage resulting from misuse, accident, or negligence Normal wear and tear Modifications or repairs carried out by parties other than ourselves Use contrary to the product's instructions or safety guidelines To make a warranty claim, contact us with proof of purchase at theteam@mypizzaoven.net.au . 8. Limitation of Liability To the fullest extent permitted by law, Pizza Oven Company New Zealand and Caruso Consulting Co Ltd shall not be liable for: Any indirect, incidental, or consequential loss or damage arising from your use of our products or website Loss of income, profit, or business opportunity Any loss or damage arising from events beyond our reasonable control Our total liability to you in connection with any order shall not exceed the purchase price paid for the relevant product. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. 9. Product Safety The pizza oven is for outdoor use only . Follow the supplied manufacturer instructions and appliance labels for the exact model. Confirm approved fuel, pressure, fittings, assembly and operating clearances before use. Do not use it indoors or in an enclosed space. 10. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction. Nothing in these terms affects your statutory rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Any disputes arising from these terms or your use of our website shall be subject to the jurisdiction of the New Zealand courts. 11. Changes to These Terms We reserve the right to update these Terms and Conditions at any time. The version published on this page at the time of your order will apply to that purchase. We encourage you to review these terms periodically. 12. Contact Pizza Oven Company New Zealand A division of Caruso Consulting Co Ltd New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland, 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: 0765554000332 Email: theteam@mypizzaoven.net.au Phone: +66 098 391 3877 © 2025 Pizza Oven Company New Zealand · A division of Caruso Consulting Co Ltd · Tax ID: 0765554000332 New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland, 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand · theteam@mypizzaoven.net.au · +66 098 391 3877 Privacy Policy · Terms & Conditions · Shipping & Returns · Home",
    "url": "https://mypizzaoven.net.au/terms-and-conditions/"
  }
}