{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard tracked delivery Australia wide on every order, arriving 3 to 7 business days after dispatch. Express delivery (1 to 3 business days after dispatch) available at checkout for a flat $44.95.",
    "content": "Shipping Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. Quick summary: We dispatch orders in 1–2 business days. Standard delivery is free Australia wide and takes 3–7 business days after dispatch. Express delivery (1–3 business days after dispatch) is available at checkout for a flat $44.95. We accept returns on unused ovens in sealed packaging within 14 days of delivery, see our Refunds & Returns policy. 1. Shipping coverage We deliver to every Australian state and territory We ship to residential and commercial addresses. We do not currently ship to US territories (Puerto Rico, Guam, etc.) or internationally outside the Australia. We regularly fulfill orders to customers in Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, Geelong, Hobart, Townsville, Cairns, Darwin, Toowoomba and thousands of other towns and postcodes across the country. 2. Shipping costs Standard shipping is free on every order , wherever we deliver in Australia. There are no hidden fees. If you need your order faster, express delivery is available at checkout for a flat $44.95 . Express is a paid upgrade for the fastest delivery option and the fee applies to any order size. 3. Order processing time Orders placed on business days (Monday to Friday, excluding Australian public holidays) are processed within 1–2 business days . Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after payment, and a dispatch confirmation with tracking information once your order has shipped. 4. Delivery times Standard shipping (free) Standard delivery takes 3–7 business days after dispatch, depending on your location. Remote or rural addresses may take up to 10 business days. Express shipping ($44.95 flat) Express delivery takes 1–3 business days after dispatch and is available for most US addresses. Choose the express option in the cart at checkout. Express is recommended if you want the oven for a specific weekend. Planning ahead If you are buying for a specific occasion, we recommend ordering at least 10 days ahead on standard shipping, or at least 5 days ahead on express. This accounts for processing time, transit time, and a buffer for any unexpected carrier delays. 5. Order tracking Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package with the carrier. If you have not received tracking information within 3 business days of ordering, please contact us at theteam@mypizzaoven.net.au . See Track Your Parcel for help. 6. Delivery issues Lost or stolen packages If your tracking shows \"delivered\" but you have not received your package, please first check with neighbors and any safe locations at your address. If the package cannot be located, contact us within 7 days of the stated delivery date and we will investigate with the carrier and work to resolve the issue. Damaged on arrival If your order arrives damaged, take photographs of the packaging and product and email them to theteam@mypizzaoven.net.au within 14 days of delivery . We will arrange a replacement or refund promptly. Incorrect items If you receive the wrong item, contact us with your order number and a photo of what you received. We will ship the correct item at no additional cost. Please keep the packaging until you have checked all the contents. 7. Contact us For any shipping enquiries: email theteam@mypizzaoven.net.au or call +66 098 391 3877 . We respond within 1 business day. My Pizza Oven Australia, a trading name of BuyFactory Direct Pty Ltd, Suite 72, 47 Moo 1, T. Nawoong, Meaung, Norwest NSW 2153, Australia. Questions about delivery?",
    "url": "https://mypizzaoven.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Returns accepted on unopened, unused packs within 14 days of delivery. Refunds to the original payment method within 5 to 10 business days.",
    "content": "Refunds & Returns Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. Quick summary: We accept returns on unused ovens in sealed packaging within 14 days of delivery. Approved refunds go back to your original payment method within 5–10 business days. Return eligibility We accept returns under the following conditions: The return is initiated within 14 days of the delivery date The pack is unopened and unused , with the original packaging intact The product has not been damaged by the customer We are unable to accept returns on opened packs, as the individual items will have been accessible and potentially used. If you have received a defective or damaged product, different conditions apply, see \"Faulty, damaged or incorrect items\" below. How to return Contact us. Email theteam@mypizzaoven.net.au with your order number, the reason for your return, and whether you'd prefer a refund or exchange. Receive return instructions. We will reply within one business day with a return shipping address and any relevant instructions. Ship the item back. Pack the item securely and send it back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the return is due to our error. Receive your refund or exchange. Once we receive and inspect the returned item, we will process your refund or ship your exchange within 2 business days. Faulty, damaged or incorrect items If your order arrives damaged, take photographs of the packaging and product and email them to theteam@mypizzaoven.net.au within 14 days of delivery, and we will arrange a replacement or refund promptly. If you receive the wrong item, contact us with your order number and a photo of what you received, and we will ship the correct item at no additional cost. Return costs for faulty, damaged or incorrect items are covered by us. Refunds Approved refunds are processed to the original payment method (credit/debit card, Apple Pay, Google Pay, or PayPal) within 5–10 business days of us receiving the returned item. The exact timing depends on your card issuer or payment provider; our payment processor issues the refund on our end within 1–2 business days. If you have not received your refund within 10 business days of it being confirmed, please contact your bank or card issuer before reaching out to us, as processing times vary. We do not refund express delivery fees unless the return is due to our error (wrong item, damaged goods). Standard delivery is free, so there is no shipping cost to refund on standard orders. Exchanges If you'd like to exchange your order, contact us within 14 days of delivery. Subject to availability, we will arrange an exchange on your behalf. If there is a price difference, we will charge or refund the difference accordingly. Order cancellations Orders may be cancelled at no charge if requested before the order is dispatched . To cancel, email theteam@mypizzaoven.net.au immediately with your order number in the subject line. If the order has already been dispatched, our standard return policy applies. Contact us For any returns enquiries: email theteam@mypizzaoven.net.au or call +66 098 391 3877 . We respond within 1 business day. My Pizza Oven Australia, a trading name of BuyFactory Direct Pty Ltd, Suite 72, 47 Moo 1, T. Nawoong, Meaung, Norwest NSW 2153, Australia. Start a return",
    "url": "https://mypizzaoven.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How My Pizza Oven Australia collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. 1. Who We Are My Pizza Oven (operating at mypizzaoven.net.au ) is a trading division of BuyFactory Direct Pty Ltd , ACN 656 628 938, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. This Privacy Policy explains how we handle personal information collected through our website and in the course of our business, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 2. Information We Collect We may collect the following categories of personal information: Full name Email address Phone number Billing and shipping address Order details and purchase history Payment method (we do not store full card numbers - payment is processed securely by Stripe) Delivery tracking information IP address and approximate location Browser type, device, and operating system Pages visited, time on site, and click behaviour Referring URL and search terms used to find us Cookie identifiers (see Section 6) Emails, enquiries, and support messages you send us Product reviews you submit 3. How We Collect Information We collect personal information: Directly from you - when you place an order, contact us, or subscribe to marketing communications Automatically - through cookies, pixel tags, and analytics tools when you visit our website From third parties - including our payment processor (Stripe), delivery partners, and advertising platforms (Google, Meta) 4. Why We Collect Your Information We collect and use personal information to: Process and fulfil your orders, including dispatch, tracking, and delivery Communicate with you about your order or enquiry Process refunds and handle returns under our 30-day policy Send marketing communications where you have consented or where permitted by law Improve our website, products, and customer experience Display relevant advertising on Google, Meta (Facebook/Instagram), and other platforms Meet our legal obligations, including tax, accounting, and consumer law requirements Detect and prevent fraud and unauthorised access We will not use your personal information for purposes incompatible with the above without your consent. 5. Disclosure of Personal Information We may share your personal information with the following categories of third parties: Stripe - for secure payment processing Shipping carriers (e.g. Australia Post, Couriers Please, StarTrack, Aramex) - for order delivery and tracking Google LLC - for Google Analytics, Google Ads, and Google Shopping Meta Platforms Inc. - for Facebook and Instagram advertising and conversion tracking Email service providers - for transactional and marketing emails Legal and regulatory authorities - where required by law or court order We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. 6. Cookies and Tracking Technologies Our website uses cookies and similar technologies to operate, improve the site, and serve relevant advertising. Types of cookies we use include: Essential cookies - required for the website to function (e.g. session management) Analytics cookies - Google Analytics, to understand how visitors use our site Advertising cookies - Google Ads conversion tracking and Meta Pixel, to measure ad performance and show relevant ads Personalisation cookies - to remember your preferences between visits You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. You may also opt out of Google Analytics via tools.google.com/dlpage/gaoptout and of Meta ad personalisation via your Facebook Ad Preferences. 7. Google and Meta Advertising We use Google Ads (including Google Shopping) and Meta Ads (Facebook and Instagram) to advertise our products. These platforms may: Use cookies and pixel tags placed on our website to track conversions and optimise ad delivery Create custom audiences from hashed customer data (e.g. encrypted email addresses) that we share in line with their data processing agreements Show you relevant ads on their platforms and partner networks based on your browsing behaviour Google's data practices are governed by the Google Privacy Policy . Meta's practices are governed by the Meta Privacy Policy . You can manage your ad preferences at adssettings.google.com and in your Meta account settings. 8. International Data Transfers Some of the third parties we share data with (including Google and Meta) operate internationally, including in the United States. Where personal information is transferred outside Australia, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles and equivalent overseas standards, including through contractual data protection obligations. 9. Data Security We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include: SSL/TLS encryption across all pages of the website Secure payment processing via Stripe (PCI DSS Level 1 compliant) Access controls limiting who within our organisation can access customer data Regular review of our data security practices No data transmission over the internet is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security. 10. Your Rights and Access Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to: Access the personal information we hold about you Correct inaccurate or out-of-date information Request deletion of your personal information (subject to our legal obligations to retain certain records) Opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) To exercise any of these rights, contact us at theteam@mypizzaoven.net.au . We will respond within 15 days. 11. Retention of Data We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for 7 years for tax and accounting purposes under Australian law. Marketing-related data may be deleted upon request. Anonymised analytics data may be retained indefinitely. 12. Children's Privacy Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will delete it promptly. 13. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the \"Last updated\" date at the top of this page. For significant changes, we may also notify registered customers by email. We encourage you to review this policy periodically. Continued use of our website after changes have been posted constitutes your acceptance of the updated policy. 14. Contact Us For any privacy-related questions, access requests, correction requests, or complaints: Email: theteam@mypizzaoven.net.au Phone: International +66 098 391 3877 (Mon-Fri, 9 am-5 pm AEST) Post: Privacy Officer, BuyFactory Direct Pty Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992. © 2025 BuyFactory Direct Pty Ltd (ACN 656 628 938) · My Pizza Oven is a division of BuyFactory Direct Pty Ltd Home · Privacy Policy · Shipping & Returns · Terms & Conditions",
    "url": "https://mypizzaoven.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from My Pizza Oven Australia.",
    "content": "Terms & Conditions Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. 1. Acceptance of Terms By accessing or using the website at mypizzaoven.net.au (the \"Website\") or by placing an order with My Pizza Oven, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions (\"Terms\") and our Privacy Policy . If you do not agree to these Terms, please do not use our Website or purchase our products. These Terms apply to all visitors, customers, and other users of the Website. 2. About Us My Pizza Oven is a trading division of BuyFactory Direct Pty Ltd , a company incorporated in Australia with ACN 656 628 938 and ABN 30 656 628 938, with its registered office at Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. References to \"we\", \"us\", \"our\", or \"My Pizza Oven\" in these Terms refer to BuyFactory Direct Pty Ltd trading as My Pizza Oven. 3. Products and Availability We endeavour to ensure that all products displayed on the Website are available for purchase. However, we cannot guarantee availability at all times. If a product you have ordered becomes unavailable after your order is placed, we will notify you as soon as possible and offer either a full refund or an alternative product of equivalent value. Product images on the Website are for illustrative purposes only. Actual products may vary slightly from images shown. Product specifications, including dimensions and weight, may be subject to change without prior notice. We encourage customers to contact us before purchase if precise specifications are critical to their decision. 4. Pricing and Payment All prices displayed on the Website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) at the applicable rate, unless otherwise stated. We reserve the right to change prices at any time without prior notice. Once your order has been confirmed by us, the price you were quoted at the time of purchase will apply and will not change. Payment is processed securely by Stripe, Inc. We accept major credit and debit cards including Visa, Mastercard, and American Express. By providing your payment details, you confirm that you are the authorised holder of the payment method provided and that sufficient funds are available. We do not store your full card details on our systems. All payment data is handled by Stripe in accordance with PCI DSS Level 1 standards. 5. Orders and Contract Formation When you place an order through our Website, you are making an offer to purchase the selected product(s) at the stated price and on these Terms. Your order does not constitute acceptance by us. A binding contract between you and My Pizza Oven is formed when we send you an order confirmation and dispatch email acknowledging that we have accepted your order and it has been dispatched. We reserve the right to refuse or cancel any order at our sole discretion, including in circumstances where: A product is out of stock or has been discontinued There is a material error in the product description or listed price We are unable to verify or process your payment We reasonably suspect fraudulent, deceptive, or unlawful activity If we cancel your order after payment has been taken, a full refund will be issued to your original payment method within 3-5 business days. 6. Shipping and Delivery Shipping is free on all orders within Australia. Orders are dispatched from our Sydney warehouse within 1-2 business days of payment confirmation. Estimated delivery timeframes vary by region and are set out in full in our Shipping & Returns Policy . Risk of loss and title to products pass to you upon delivery to the address provided at checkout. We are not responsible for delays caused by carriers, natural events, adverse weather, strikes, or other circumstances outside our reasonable control. 7. Returns and Refunds We offer a 15-day return window from the confirmed date of delivery. Returns are free of charge. Full refunds are processed within 3-5 business days of receiving your returned item at our warehouse. Complete details of our returns process are set out in our Shipping & Returns Policy . 8. Australian Consumer Law Our products are sold with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL) , being Schedule 2 of the Competition and Consumer Act 2010 (Cth). These guarantees apply regardless of anything else contained in these Terms. Under the ACL, you are entitled to a remedy (repair, replacement, or refund) if our products are not of acceptable quality, are not fit for their intended purpose, or do not match their description. For major failures you may elect to receive a refund or replacement. For minor failures, we may choose to repair or replace the product. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that you may have under the ACL, the Australian Securities and Investments Commission Act 2001 (Cth), or any other applicable legislation that cannot be excluded by agreement. 9. Product Use and Safety Our outdoor pizza ovens are designed and approved for outdoor use only . By purchasing and using our products, you agree to: Use the oven exclusively in a well-ventilated outdoor area, with a minimum of 1 metre clearance from any combustible structure, fence, or overhead cover Read, understand, and follow all safety instructions and warnings included with the product before first use Supervise the oven at all times during operation and keep children, pets, and bystanders at a safe distance Use only approved fuels - food-grade hardwood pellets or dry seasoned hardwood chunks. Never use treated timber, MDF, painted wood, charcoal briquettes, or accelerants Allow the oven to cool completely (minimum 45-60 minutes) before handling, cleaning, or transporting Not attempt to modify, disassemble, or convert the oven to use alternative fuels Comply with all applicable local council regulations, fire danger period restrictions, and strata or body corporate rules We accept no liability for any personal injury, property damage, or other loss arising from improper use, failure to follow safety instructions, or use of the product in a manner inconsistent with its intended purpose as an outdoor cooking appliance. 10. Intellectual Property All content on this Website - including text, images, photographs, graphics, logos, product descriptions, layout, and design - is the intellectual property of BuyFactory Direct Pty Ltd or its licensors and is protected by Australian and international copyright law. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this Website for commercial purposes without our prior written consent. Personal, non-commercial use (such as saving a product image for your own reference) is permitted. You may share links to our Website freely. 11. Website Use You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Website. In particular, you must not: Use any automated means, scraper, bot, or spider to access, index, or harvest data from the Website without our express written permission Attempt to gain unauthorised access to any part of the Website, its underlying systems, or any connected server or database Transmit any virus, malware, or other harmful or disruptive code through the Website Use the Website to engage in any fraudulent, misleading, deceptive, or illegal conduct Impersonate any person or entity or misrepresent your affiliation with any person or entity We reserve the right to terminate or restrict your access to the Website immediately and without notice for breach of these Terms. 12. Limitation of Liability To the fullest extent permitted by law - and subject always to the consumer guarantees under the Australian Consumer Law which cannot be excluded - BuyFactory Direct Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Website, any product purchased from us, or any breach of these Terms, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages. Subject to the ACL, our total aggregate liability to you for any claim arising in connection with a purchase shall not exceed the purchase price you paid for the product(s) giving rise to the claim. 13. Indemnification You agree to indemnify, defend, and hold harmless BuyFactory Direct Pty Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your use of our Website or products in a manner not authorised by these Terms; or (c) your violation of any applicable law or the rights of any third party. 14. Third-Party Links and Services Our Website may contain links to third-party websites and services (including Stripe for payment processing, Google for analytics and advertising, and social media platforms). These links are provided for your convenience only. We do not endorse, control, or accept any responsibility for the content, privacy practices, or terms of any third-party website. Your use of any third-party website is entirely at your own risk and is governed solely by that website's own terms and privacy policy. We are not a party to any transaction between you and any third party. 15. Privacy Your use of our Website and the personal information we collect from you is governed by our Privacy Policy , which forms part of these Terms and is incorporated by reference. By using our Website, you consent to the collection and use of your personal information as described in the Privacy Policy. 16. Governing Law These Terms are governed by and shall be construed in accordance with the laws of New South Wales, Australia , without giving effect to any conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia in respect of any dispute arising in connection with these Terms or your use of our Website or products. This clause does not affect your rights under the Australian Consumer Law, including any right to seek a remedy through the ACCC, a state fair trading office, or the Australian Financial Complaints Authority where applicable. 17. Changes to These Terms We reserve the right to amend these Terms at any time by posting the revised version on this page and updating the \"Last updated\" date. For material changes, we will endeavour to provide reasonable notice to registered customers by email. Your continued use of the Website or purchase of products after changes have been posted constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, please stop using the Website. 18. Contact If you have any questions about these Terms, your order, or your rights: Email: theteam@mypizzaoven.net.au Phone: International +66 098 391 3877 (Mon-Fri, 9 am-5 pm AEST) Post: BuyFactory Direct Pty Ltd, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia © 2025 BuyFactory Direct Pty Ltd (ACN 656 628 938) · My Pizza Oven is a division of BuyFactory Direct Pty Ltd Home · Privacy Policy · Shipping & Returns · Terms & Conditions",
    "url": "https://mypizzaoven.net.au/terms-and-conditions/"
  }
}